Frequently Asked Questions
All you need to know about the basics
If you cannot find the answer to your question here, then please contact us.
Call us on 940-665-8892 (Central Time) or contact us here to let us know what you need.
If you cannot find the answer to your question here, then please contact us.
Call us on 940-665-8892 (Central Time) or contact us here to let us know what you need.
Order Processing - We process all orders placed before 3pm CET Monday–Friday (excluding public holidays) the same day. Orders placed after 3pm ship the next business day. Standard RAL colors are stocked and ready to ship the following day. Custom and altered RALs are manufactured to order and typically ship within 5–7 business days.
Our Technical Service team is available:
Monday–Friday, 8am–6pm, at 940-612-4594.
Leave us a voicemail outside of those hours, and we'll call you back.