Your service

At Polychem customer service is important to us. We’ve designed our business to be flexible, so that we can work with our customers to provide the service they need, quickly and efficiently.

Choose Polychem for:

  • Free color cards
  • Free sample panels
  • 5 lbs minimums – perfect for small runs or mock ups
  • Custom color matching - quickly
  • Speed – we’ll “match it, make it and mail it” back to you in only 5-7 business days. Our pre-formulated colors will be sent out quicker than that.
  • Expedited services available for purchase for those rush jobs
  • Talk to our color experts for free advice
  • Talk to our specification experts for help in specifying powder

Specification support

Our specification team will work with you and your clients to choose the product that’s right for your project, liaise with our R&D lab and provide all the relevant specification information. We will also support the process throughout the project, working with your coaters, whether they are in house or outsourced, to assist them in getting exactly the right powder, at the right time and to the right place. If you're not sure if you have the right product or need help with a color match, get in touch and we'll be happy to help.

Technical support

Whether it’s a question about the product performance or assisting your coaters with ensuring a smooth application process, the Polychem technical experts have years of experience and are happy to help wherever we can. Just ask! There's also a troubleshooting section and FAQs in the Resources section of our site.

Customer service

Our first class customer service team is on hand to answer your questions, guide you through our simple ordering process and keep you informed. Talk to them by phone or email – it’s your choice.

Simple ordering process

Once you’ve chosen your colors and effects, we keep it simple. Our ordering process is easy to use, and you can choose to order by phone, email, fax or even online.

Environmental Product Declarations.

Sustainable design is incredibly important. That's why our sister brand, IFS Coatings, have achieved Environmental Product Declarations for each architectural product. Check out our EPDs here.

PLSF20040
PLSF50180
PLFS91169
PLFS91169
PRSF94199
SRSF10753
PLSS10754
PLFL91847
PRMF91815
PLMF91843
URWL91850
PRMF92492
PRMF91817
PRSL92476
PRFM91777
PRMF91814
PLRS92473
PRSF93612
PLMF91281
PRMS90918
PLFL92685
PRSF10729
ERFM10617
PLFF10236
PRSF93612
PRSF92880
PRRS90674
PRSL31424
PRRL10519
PRSF95885
PRRS90674
PRMF91814
PRMS92390
SRSF96612
SRSF96613
SLSL96614
SLSL96615
SLSL96616
SRSF96611
PRSL31424
PRRS90674
PLSF 94197
PLSF94856
PLFL21454
PRSS91826
PLSF95290
PLSF95287
URSF95297
PRSF93989
PLSF93451
URSF20479
PLFL20617
PRSS93569
PRSF93989
PRSS20996
PLRS92140
PLSF93451
URSF20479
PLBF20827
PLRS93383
PLFL21072
PRMS93469
PLMF93575
PLMS91695
PLMS93176
PLMS93175
PLRS93329
PRSS93569
PLRS93383
PLMS91695
PLSF95287
PLSF94856
PLFL21072
PRSF93989
PLRF21537
PLMS91695
PRSL91803
PRMF91813
PRSL92478
PLHS41717
PLFL91229
PLFL43398
PLFL92611
PRSS93804
PRHS90636
PRMS90721
PRRS90687
PRFL90605
PLSS90582
PLRS90635
PLFL95588
PRFL90583
PLHS92002
PLRS91893
PLRS91894
PLHS41383
PRRS93783
PRRS93742
PRRS93783
PRRS93785