At Polychem customer service is important to us. We’ve designed our business to be flexible, so that we can work with our customers to provide the service they need, quickly and efficiently.
Choose Polychem for:
- Free color cards
- Free sample panels
- 5 lbs minimums – perfect for small runs or mock ups
- Custom color matching - quickly
- Speed – we’ll “match it, make it and mail it” back to you in only 5-7 business days. Our pre-formulated colors will be sent out quicker than that.
- Expedited services available for purchase for those rush jobs
- Talk to our color experts for free advice
- Talk to our specification experts for help in specifying powder
Our specification team will work with you and your clients to choose the product that’s right for your project, liaise with our R&D lab and provide all the relevant specification information. We will also support the process throughout the project, working with your coaters, whether they are in house or outsourced, to assist them in getting exactly the right powder, at the right time and to the right place. If you're not sure if you have the right product or need help with a color match, get in touch and we'll be happy to help.
Whether it’s a question about the product performance or assisting your coaters with ensuring a smooth application process, the Polychem technical experts have years of experience and are happy to help wherever we can. Just ask! There's also a troubleshooting section and FAQs in the Resources section of our site.
Our first class customer service team is on hand to answer your questions, guide you through our simple ordering process and keep you informed. Talk to them by phone or email – it’s your choice.
Simple ordering process
Once you’ve chosen your colors and effects, we keep it simple. Our ordering process is easy to use, and you can choose to order by phone, email, fax or even online.
Environmental Product Declarations.
Sustainable design is incredibly important. That's why our sister brand, IFS Coatings, have achieved Environmental Product Declarations for each architectural product. Check out our EPDs here.